ENMAX Corporation owns and operates the electricity distribution network (wires services) in the city of Calgary, and offers electricity supply at the regulated rate. This brief guide will help you understand how to start your electricity service when moving to Calgary:
About Your Electricity Service in the City of Calgary
ENMAX Corporation is a wholly-owned subsidiary of the City of Calgary. It consists of several subsidiary companies that perform different functions related to energy service. The ENMAX Power Corporation is responsible for electricity distribution in the City of Calgary and surrounding areas. It also provides the regulated rate for electricity for customers in Calgary and five other smaller cities in Alberta. New customers should contact ENMAX Residential Customer Care at 310-2010 for starting service in any one of the areas in which it provides the regulated rate option.
Moving to Calgary and Starting Electricity Service
To start service in the City of Calgary, call ENMAX Customer Service at 310-2010 or at 1-877-571-7111 during their operating hours (Monday to Friday, 8:00 a.m. to 8:00 p.m., Saturday 8:00 a.m. to 4:30 p.m.), at least 3 business days before the desired start date for service. New customers need to provide the following information:
- Full name and contact information (phone number and email)
- Service address
- Start date
Electricity-Related Emergencies in City of Calgary
When in doubt, call 9-1-1
|Power Outage/Emergencies in the City of Calgary||Call the ENMAX Power Corp 24-hour emergency line at 403-514-6100|
|Street Light or Traffic Light Outage||Call the City of Calgary at 3-1-1, or submit an online service request form on the ENMAX website|
Moving to Calgary and Starting Gas Connection
Are you moving to Calgary and need to get gas started under your name? While ATCO Gas is responsible for gas distribution in the area covering Calgary, Direct Energy Regulated Services (DERS) is your regulated rate provider. To start service, call DERS at 1-866-420-3174, from Monday to Friday between 7:00 a.m. and 9:00 p.m. and on Saturdays from 8:00 a.m. to 4:30 p.m.
If your gas service has been disconnected, you will need to call ATCO Gas at (403) 310-5678 (or at the Calgary-specific number: 403-245-7888), from Monday to Friday between 7:00 a.m. and 7:00 p.m. (closed weekends and holidays) to discuss reconnection to your property.
If your gas service has not been disconnected, you can call DERS directly to set up an account for gas supply. To open an account for your gas supply, you will likely need to provide the following information:
- Your full name and contact information (phone number, email address)
- The Calgary supply address (street address, postal code, city)
- Desired service start date
You may also be asked to provide some ID (such as your drivers licence number).
DERS Customer Service will be happy to answer any questions you might have about starting gas service in Calgary, including questions about natural gas rates or billing.
Gas-Related Emergencies in City of Calgary
When in doubt, call 9-1-1. >Otherwise, call ATCO Gas at 403-245-7222 if you smell gas or have a gas-related emergency. You should leave the building immediately.
ATCO GAS Offices
Calgary Crowfoot Operations Centre 500 Crowfoot Crescent, Calgary Alberta T3G 2W4 Phone: 403-245-7050 Calgary Midnapore Operations Centre 383 Midpark Blvd, Calgary Alberta T2X 3C8 Phone: 403-254-6200 Calgary Whitehorn Operations Centre 3055 - 37 Avenue, Calgary Alberta T1Y 6A2 Phone: 403-219-8600
DERS Mailing Address
Direct Energy Regulated Services P.O. Box 1520 639 5th Ave SW Calgary, AB T2P 5R6
Making an Appointment With ATCO Gas in Calgary
If you need to have service reconnected to your property, to start up a new service line, or would like to move your meter, you should contact ATCO Gas at (403) 310-5678 to learn more and to set up an appointment (if necessary).
Answers about Prices, Payments, and Bills in Calgary
Call ENMAX at (403) 310-2010 for any questions about billing, payment options, or rates for electricity. Call Direct Energy Regulated Services at 1-866-420-3174 for questions related to your gas supply. If you choose to purchase your energy supply from a competitive energy retailer, you should contact them directly.