The City of Lethbridge owns and operates the electricity distribution network (wires services) in the municipality. ATCO Gas is the natural gas distribution network that services the city. This guide will help you understand how to start your electricity and gas utilitiy services in Lethbridge.
About Your Electricity Service in the City of Lethbridge
The City of Lethbridge is the wires services provider for the City of Lethbridge area, and provides the regulated rate for electricity. New customers should contact the City for starting service in the area.
Moving to Lethbridge and Starting Electricity Service
To start service in the City of Lethbridge, call Customer Service at 403-320-3111 during their operating hours (Monday to Friday, 8:00 a.m. to 4:30 p.m.), at least 3 business days before the desired start date for service. New customers need to provide the following information:
- Full name and contact information (phone number and email)
- Service address
- Start date
When in doubt, contact 9-1-1
|Power Outage/Emergencies in the City of Lethbridge||Call the 24-hour emergency line at 403-320-3940|
|Street Light Outage||Call 403-320-3940 during regular business hours, or email firstname.lastname@example.org|
Moving to Lethbridge: Starting Gas Connection
Are you moving to Lethbridge and need to get gas started under your name? While ATCO Gas is responsible for gas distribution in the Lethbridge area, Direct Energy Regulated Services (DERS) is your regulated rate provider. To start service, call DERS at 1-866-420-3174, from Monday to Friday between 7:00 a.m. and 9:00 p.m. and on Saturdays from 8:00 a.m. to 4:30 p.m.
If your gas service has been disconnected, you will need to call ATCO Gas at (403) 310-5678, from Monday to Friday between 7:00 a.m. and 7:00 p.m. (closed weekends and holidays) to discuss reconnection to your property.
Starting Gas Service in Lethbridge
If your gas service has not been disconnected, you can call DERS directly to set up an account for gas supply.
To open an account for your gas supply, you will likely need to provide the following information:
- Your full name and contact information (phone number, email address)
- The Lethbridge supply address (street address, postal code, city)
- Desired service start date
You may also be asked to provide some ID (such as your drivers licence number).
DERS Customer Service will be happy to answer any questions you might have about starting gas service in Lethbridge, including questions about natural gas rates or billing.
ATCO GAS Agency Office in Lethbridge
Lethbridge Agency Office Address 410 Stafford Drive N Lethbridge Alberta T1H 2A9 Phone: (403) 380-5425 Fax: (403) 380-5428
DERS Mailing Address
Direct Energy Regulated Services P.O. Box 1520 639 5th Ave SW Calgary, AB T2P 5R6
Making an Appointment With ATCO Gas in Lethbridge
If you need to have service reconnected to your property, to start up a new service line, or would like to move your meter, you should contact ATCO Gas at (403) 310-5678 to learn more and to set up an appointment (if necessary).
Answers about Prices, Payments, and Bills in Lethbridge
Call the City of Lethbridge Electric Utility at (403) 320-3111 for any questions about billing, payment options, or rates for electricity. Call Direct Energy Regulated Services at 1-866-420-3174 for questions related to your gas supply. If you choose to purchase your energy supply from a competitive energy retailer, you should contact them directly.
In Alberta you have a choice of your electricity supplier. Find out more about your energy supply options