The Town of Ponoka owns and operates the electricity distribution network (wires services) for the town and surrounding area. However, the ENMAX is the regulated rate provider for electricity in the area. This guide will help you understand how to start your electricity service when moving to the Town of Ponoka.
About Your Electricity Service in the Town of Ponoka
Electricity distribution in the Town of Ponoka is owned and operated by the town itself. This means that the Group is responsible for ensuring electricity connections for all customers within the city, reading and maintaining meters, and responding to any electricity outages or emergencies. However, ENMAX is the regulated rate provider for electricity within the service area for the Town of Ponoka, and provides billing and customer services along with electricity supply at regulated rates. In most cases, customers should contact ENMAX directly to open an account for electricity service. In the ulikely event that electricity service has been disconnected at the property before moving in, customers should contact the Town of Ponoka Town Office at 403-783-4431 during regular business hours (Monday - Friday, 9:00 a.m. - 4:30 p.m.) to discuss how to get electricity service.
Moving to Ponoka and Starting Electricity Service
Starting your electricity supply when moving to Ponoka is simple! Call ENMAX at 310-2010 (or toll free at 1-877-571-7111) between Monday and Friday, from 8:00 a.m. to 7:00 p.m. or on Saturday from 8:00 a.m. to 4:30 p.m. You will need to provide the following information:
- Full name and contact information (phone number and email)
- Service address
- Start date
When in doubt, call 9-1-1 for all emergencies
Moving to Ponoka: Starting Gas Connection
Are you moving to Ponoka and need to get gas started under your name? While ATCO Gas is responsible for gas distribution in the Ponoka area, Direct Energy Regulated Services (DERS) is your regulated rate provider. To start service, call DERS at 1-866-420-3174, from Monday to Friday between 7:00 a.m. and 9:00 p.m. and on Saturdays from 8:00 a.m. to 4:30 p.m.
If your gas service has been disconnected, you will need to call ATCO Gas at (403) 310-5678, from Monday to Friday between 7:00 a.m. and 7:00 p.m. (closed weekends and holidays) to discuss reconnection to your property.
Starting Gas Service in Ponoka
If your gas service has not been disconnected, you can call DERS directly to set up an account for gas supply.
To open an account for your gas supply, you will likely need to provide the following information:
- Your full name and contact information (phone number, email address)
- The Ponoka supply address (street address, postal code, city)
- Desired service start date
You may also be asked to provide some ID (such as your drivers licence number).
DERS Customer Service will be happy to answer any questions you might have about starting gas service in Ponoka, including questions about natural gas rates or billing.
ATCO GAS Office
Ponoka Agency Office #1, 4213 HWY 2A Ponoka Alberta T4J 1J8 Phone: (403) 783-4479 Fax: (403) 783-8764
DERS Mailing Address
Direct Energy Regulated Services P.O. Box 1520 639 5th Ave SW Calgary, AB T2P 5R6
Making an Appointment With ATCO Gas in Ponoka
If you need to have service reconnected to your property, to start up a new service line, or would like to move your meter, you should contact ATCO Gas at (403) 310-5678 to learn more and to set up an appointment (if necessary).
Answers about Prices, Payments, and Bills in Ponoka
Call ENMAX at 310-2010 for questions related to your electricity. Call Direct Energy Regulated Services at 1-866-420-3174 for questions related to your gas supply. If you choose to purchase your energy supply from a competitive energy retailer, you should contact them directly.