Direct Energy Ontario

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Direct Energy is a competitive energy retailer that offers both electricity and natural gas products for residential consumers. It is one of the larger competitive energy retailers in North America, with over 6 million customers throughout the continent. Its headquarters are in Houston, Texas, but it has regional offices in Calgary, Edmonton, and Toronto, and it operates in all Canadian provinces. In Ontario, Direct Energy provides competitive electricity and natural gas products, as well as various home services.

Residential Offers

Name Energy Type Rates Notes
Green Fixed Rate Ontario Electricity 12 month fixed rate @ 5.99 cents/kWh Possibility of automatic 12 month renewal
1.95% interest charged on late fees
Does not include Global Adjustment
Early Exit fee charged: $50/ year or part-year
Fixed Plan Natural Gas 2 years @ 20.9 cents/m3 Possibility of automatic 12 month renewal
1.95% interest charged on late fees
Transportation/storage charges may be applicable depending on your service area
Early Exit fee charged: $100/ year or part-year

History

Founded in Toronto in 1986, in 2000 Direct Energy was acquired by British energy company Centrica plc. Since then, the company has made numerous acquisitions in the North American competitive retail energy market. The company entered into home services began when it acquired the non-gas retail sales and service components of Enbridge Services Inc in 2002.

Activities

Direct Energy is divided into three main groups:

Direct Energy Residential: Direct Energy sells natural gas and electricity contracts to residential consumers with fixed and variable priced options of varying lengths

Direct Energy Services: Direct Energy, and its affiliates, sell home services such as HVAC (heating, ventilation, air conditioning) installation and service, plumbing, water heaters, protection plans, building automation, facility maintenance, energy audits, and energy management consulting services, for both residential and business customers.

Direct Energy Business : Direct Energy sells gas and electricity contracts to commericial and industrial customers throughout Canada and the United States (government, public institutions, small, medium and large-sized businesses).

 

Position in the energy market

With over USD 2.5 billion spent over the last four years on investments in North America, Direct Energy is seeking to solidify its claim as one of the largest competitive energy retailers on the continent. Direct Energy has not only been interested in energy at the retail level but also upstream at the supply level, and has made several recent investments in Alberta natural gas reserves. Direct Energy has also made investments in solar and wind power in the United States. Direct Energy recently sold some of its Ontario assets in late 2014, after the Competition Bureau took action against it and one other company in the home water heater market for uncompetitive practices.

Contact

Toll-free Customer Service:1-866-374-6299

Email: [email protected]

Mailing Address

Direct Energy
Attn: Customer Retention
P.O. Box 5200
Markham Industrial Park
Markham, ON L3R 2P2