FortisAlberta is the wire services provider for Banff. They are responsible for ensuring that electricity reaches your home, and also read and maintain your meter. ATCO Gas provides gas distribution in the area covering Banff.
Moving to Banff: Starting Electricity Connection
Are you moving to Banff and need to get electricity started under your name? EPCOR is your regulated rate provider. To start service, call EPCOR at (403) 310-4300, from Monday to Friday between 8:00 a.m. and 7:00 p.m. and on Saturdays from 8:00 a.m. to 4:30 p.m.
If your electricity service has been disconnected you will need to contact FortisAlberta. You can reach them by telephone at 1-855-333-9473, from Monday to Friday between 7:00 a.m. and 8:00 p.m., and on Saturdays from 8:00 a.m. to 5:00 p.m.
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FortisAlberta Office
Calgary Head Office 320 17th Avenue S.W. Calgary, AB, T2S 2V1 Phone: (403) 514-4000 Fax: (403) 514-4001
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Starting Electricity Service in Banff
If your electricity service has not been disconnected, you can call your regulated rate provider (EPCOR) directly to set up an account for electricity supply.
To open an account for your electricity supply, you will likely need to provide the following information:
- Your full name and contact information (phone number, email address)
- The Banff supply address (street address, postal code, city)
- Desired service start date
You may also be asked to provide some ID (such as your drivers licence number).
ECPOR Customer Service will be happy to answer any questions you might have about starting electricity service in Banff, including questions about electricity rates or billing.
EPCOR Mailing Address
EPCOR Bill Payment EPCOR P.O. Box 500 Edmonton, AB T5J 3Y3
Find more contact information for EPCOR
Making an Appointment With FortisAlberta in Banff
If you need to have service reconnected to your property, to start up a new service line, or would like to move your meter, you should contact FortisAlberta at 1-855-333-9473 to learn more and to set up an appointment (if necessary).
Moving to Banff: Starting Gas Connection
Are you moving to Banff and need to get gas started under your name? While ATCO Gas is responsible for gas distribution in the Banff area, Direct Energy Regulated Services (DERS) is your regulated rate provider. To start service, call DERS at 1-866-420-3174, from Monday to Friday between 7:00 a.m. and 9:00 p.m. and on Saturdays from 8:00 a.m. to 4:30 p.m.
If your gas service has been disconnected, you will need to call ATCO Gas at (403) 310-5678, from Monday to Friday between 7:00 a.m. and 7:00 p.m. (closed weekends and holidays) to discuss reconnection to your property.
Starting Gas Service in Banff
If your gas service has not been disconnected, you can call DERS directly to set up an account for gas supply.
To open an account for your gas supply, you will likely need to provide the following information:
- Your full name and contact information (phone number, email address)
- The Banff supply address (street address, postal code, city)
- Desired service start date
You may also be asked to provide some ID (such as your drivers licence number).
DERS Customer Service will be happy to answer any questions you might have about starting gas service in Banff, including questions about natural gas rates or billing.
ATCO Gas Office
The nearest ATCO Gas agency office is in Canmore
Banff Agency Office 1450 Railway Avenue Canmore Alberta T1W 1B9 Phone: (403) 678-9947 Fax: (403) 678-8828
Find more contact information for ATCO Gas
DERS Mailing Address
Direct Energy Regulated Services P.O. Box 1520 639 5th Ave SW Calgary, AB T2P 5R6
Find more telephone numbers and ways to get in touch with DERS
Making an Appointment With ATCO Gas in Banff
If you need to have service reconnected to your property, to start up a new service line, or would like to move your meter, you should contact ATCO Gas at (403) 310-5678 to learn more and to set up an appointment (if necessary).
Answers about Prices, Payments, and Bills in Banff
Call EPCOR at (403) 310-4300 for any questions about billing, payment options, or rates for electricity. Call Direct Energy Regulated Services at 1-866-420-3174 for questions related to your gas supply. If you choose to purchase your energy supply from a competitive energy retailer, you should contact them directly.