What is My Site Identification (ID) Number?
A Site Identification Number (Site ID) is a 13-digit number that Alberta energy companies use to identify your meter and bill you for energy used.
What is the Site Identification (Site ID) Number?
The Site ID is a number that refers to the "address" of your meter, and is like a serial number for your electricity or your gas. It is specific to your site, meaning that you have one Site ID for your natural gas meter and a different Site ID for your electricity meter. The Site ID is assigned by your local distribution company. It is used to identify your meter and to bill you for the energy that you have used.
To ensure that you will be billed accurately for your energy use, it is important to make sure your Site ID is correct when you sign an energy contract
Where Can I Find My Site ID?
You can find your Site ID on your bill, typically under or near the section outlining distribution charges, or near meter reading information.
Where to Find Your Site ID on Your Utility Bill
| Utility Name | Location of Your Site ID on Your Bill |
Who to Call if You Can't Find Your Site ID |
|---|---|---|
| AltaGas Utilities | Page 1 | Customer Service at 1-866-222-2067 |
| Direct Energy Regulated Services |
Page 3 | Customer Service at 1-866-420-3174 |
| ENMAX | Page 3 | Customer Service at 310-2010 |
| EPCOR | Page 2 | Customer Service at 310-4300 |
How Can I Get a Site ID?
If you are starting up a new electricity or gas service connection, you will need to apply for a Site ID. Check the website of your local distribution company for more information, or call customer service.
Getting a Site ID for Electricity
Contact your local wires services provider for more information about starting electricity service and obtaining a Site ID
| ATCO Electric | Call 1-800-668-2248 or visit a local office for more information about starting new service |
|---|---|
| ENMAX | Email [email protected] |
| EPCOR | Call 780-412-3128 or email [email protected] |
| FortisAlberta | Call 310-WIRE (9473) for questions about starting new service |
Find out more about starting your electricity service with ATCO Electric, ENMAX, EPCOR, or FortisAlberta
Not sure in which service territory you live? Find out in our directory
Getting a Natural Gas Site ID
| AltaGas Utilities | Call 1-866-986-5215 for questions about starting new service |
|---|---|
| ATCO Gas | Contact your local ATCO Gas Agency Office, or call 310-5678 |
Learn how to start gas service with AltaGas Utilities or ATCO Gas