The City of Red Deer owns and operates the electricity distribution network (wires services) for the municipality. However, the ENMAX is the regulated rate provider for electricity in the area. This guide will help you understand how to start your electricity service when moving to the City of Red Deer.
About Your Electricity Service in the City of Red Deer
Electricity distribution in the City of Red Deer is owned and operated by the City of Red Deer Electric Utility. This means that the City is responsible for ensuring electricity connections for all customers within the city, reading and maintaining meters, and responding to any electricity outages or emergencies. However, ENMAX is the provides the regulated rate option for electricity within the service area for the City of Red Deer, and provides billing and customer services along with electricity supply at regulated rates. In most cases, customers should contact ENMAX directly to open an account for electricity service. In the ulikely event that electricity service has been disconnected at the property before moving in, customers should contact the City of Red Deer electric utility at 403-562-8833.
Moving to Red Deer and Starting Electricity Service
Starting your electricity supply when moving to Red Deer is simple! Call ENMAX at 310-2010 (or toll free at 1-877-571-7111) between Monday and Friday, from 8:00 a.m. to 7:00 p.m. or on Saturday from 8:00 a.m. to 4:30 p.m. You will need to provide the following information:
- Full name and contact information (phone number and email)
- Service address
- Start date
Making an Appointment With Red Deer Electric Utility
Call Red Deer Electric Utility at 403-342-8274 between the hours of 7:30 a.m. and 4:30 p.m., from Monday to Friday to make an appointment, or email firstname.lastname@example.org.
Moving to Red Deer: Starting Gas Connection
Are you moving to Red Deer and need to get gas started under your name? While ATCO Gas is responsible for gas distribution in the Red Deer area, Direct Energy Regulated Services (DERS) is your regulated rate provider. To start service, call DERS at 1-866-420-3174, from Monday to Friday between 7:00 a.m. and 9:00 p.m. and on Saturdays from 8:00 a.m. to 4:30 p.m.
If your gas service has been disconnected, you will need to call ATCO Gas at (403) 310-5678, from Monday to Friday between 7:00 a.m. and 7:00 p.m. (closed weekends and holidays) to discuss reconnection to your property.
Starting Gas Service in Red Deer
If your gas service has not been disconnected, you can call DERS directly to set up an account for gas supply. To open an account for your gas supply, you will likely need to provide the following information:
- Your full name and contact information (phone number, email address)
- The Red Deer supply address (street address, postal code, city)
- Desired service start date
You may also be asked to provide some ID (such as your drivers licence number).
DERS Customer Service will be happy to answer any questions you might have about starting gas service in Red Deer, including questions about natural gas rates or billing.
ATCO GAS Office
Red Deer Agency Office 7590 Edgar Industrial Drive Red Deer Alberta T4P 3R2 Phone: (403) 357-5200 Fax: (403) 357-5219
DERS Mailing Address
Direct Energy Regulated Services P.O. Box 1520 639 5th Ave SW Calgary, AB T2P 5R6
Making an Appointment With ATCO Gas in Red Deer
If you need to have service reconnected to your property, to start up a new service line, or would like to move your meter, you should contact ATCO Gas at (403) 310-5678 to learn more and to set up an appointment (if necessary).
Answers about Prices, Payments, and Bills in Red Deer
If you have a question about your electricity supply (billing, rates, etc), you should contact ENMAX at 310-2010. If you have a question about your gas supply, contact Direct Energy Regulated Services at 1-866-420-3174.
In Alberta you have a choice of your electricity supplier. Find out more about your energy supply options