Reach the team
Email the CallMePower desk
There is one inbox for everything editorial. Add a subject prefix from the cards below so your message lands with the right person faster.
General inbox
[email protected]Written in English or French, monitored on Canadian business days. We answer every genuine message; we do not send marketing and we never share your address.
Corrections & editorial
An out-of-date rate, a broken link, a factual error or a suggestion for a guide. Include the page URL.
Email with subject “Correction”Partnerships & media
Retailers, utilities, journalists or data partners who want to work with the CallMePower team in Canada.
Email with subject “Partnership”Legal & copyright
Reuse of our content, trademark questions or any legal notice. See the legal notice for the full terms.
Email with subject “Legal”Privacy & your data
Access, correct or delete the data we hold about you under PIPEDA and Quebec's Law 25.
Email with subject “Privacy”Before you write
Who to actually contact
Most people who land here want their energy company or a regulator, not an editorial site. If your question is on this list, you will get help much faster from the right body below.
A billing question or refund
Your electricity retailer or local utility
They issue the bill and hold your account. Their number is on your latest statement.
A power outage
Your local distribution utility (24/7)
Use the live outage map and emergency numbers, never email — outages are handled by the wires company.
Switching plan or supplier
A licensed retailer in your province
You can only shop where the market is open, mainly Alberta and, partly, Ontario.
A meter or connection issue
Your distributor (wires or pipes company)
Meter reads, new connections and disconnections are run by the distributor, not the retailer.
An unresolved complaint
Your provincial energy regulator
AUC (Alberta), BCUC (BC), the Ontario Energy Board or the Régie de l'énergie (Quebec), among others.
A federal or interprovincial question
The Canada Energy Regulator (CER)
Pipelines, power lines and energy trade that cross provincial or national borders sit with the CER.
Not sure who serves your address? Open your province from the provinces hub to find your utility, distributor and any retailers you can choose.
Who we are
Who publishes CallMePower.ca
CallMePower.ca is the Canadian edition of an international energy guide. Reader questions go by email; formal and postal mail goes to the registered office.
Publisher
- Company:
- Selectra SAS
- Founded:
- 2007, by Xavier Pinon and Aurian de Maupeou
- Team:
- 1,500+ people across 18 countries
- Registered office:
- 66 rue Sébastien Mercier, 75015 Paris, France
- Email:
- [email protected]
Full company details are in the legal notice.
Free, independent, no call centre
Free to read: no account, no sign-up and no charge for anything on the site.
Independent: no commercial tie to the utilities or retailers we cover, unless a page says so.
Email only: we are an editorial team, not a phone line, so the fastest route to us is always [email protected].
If something is wrong
How we handle a complaint
If you are unhappy with something we published, here is exactly what happens after you write in. This covers our content only; complaints about your energy service go to your retailer, utility or provincial regulator.
You write in
Email [email protected] with the page URL and what is wrong. You will get an acknowledgement.
We review
The editorial desk checks the facts and replies within 10 business days, correcting the page where you are right.
You can escalate
Still not resolved? A senior editor takes a second look within a further 15 business days, independent of the first review.
Quick answers
Frequently asked questions
One inbox
Still need us?
Corrections, partnerships, legal and privacy requests all go to the editorial desk. For anything on your bill, account or service, your retailer, utility or provincial regulator is the right place.