Starting a New Gas Connection With Union Gas
What steps do you need to take to get your natural gas service connection installed with Union Gas? Here's the information you need to know:
Union Gas install one service line per residential address at no charge to new customers when the distance between the gas meter and the property line is no more than 30 metres. Union Gas chooses the path that the line will take and where meter service will be installed, which may not necessarily be the shortest path possible. Union Gas charges $45/metre (+ HST) for any installation of distances above 30 metres.
- Make sure your residence is within Union Gas's service area.
If you aren't sure what gas distribution company provides service in your area, check our list of communities in Union Gas's service areas to confirm that you are in Union Gas's service area.
Are you in a remote area?
Some locations within Union Gas's service area are too remote for its usual connection service, and installation may take longer than usual. Find out if Union Gas has identified your community as remote and call Union Gas's New Gas Line & Sales Inquiries telephone line at 1-866-772-1045 for more information about how to get natural gas service to your property.
Timing
Depending on weather conditions and your location, construction may be paused during winter months. If you make an application is affected, it will be put on hold until construction recommences in the spring.
- Find a licenced HVAC contractor and submit a gas service application
Both the Technical Standards and Safety Authority (TSSA) and the Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI) can provide you with lists of certified HVAC professionals who will be able to install your gas appliances.
Your licenced contractor will confirm the gas line that is closest to your home, and will submit an application for gas service to Union Gas. The process from the date the application was submitted and received until the end of the installation usually takes seven to eight weeks. Union Gas will send you a confirmation letter once your application has been received.
- Open an account with Union Gas
You can open an account with Union Gas for your new gas service connection online by filling in a New Account Form found on the Union Gas Ltd website. You will need to provide the following information to open up a new account:
- Your new address
- Your date of birth
- Your driver's licence number
- Your Social Insurance Number
- The legal closing date (if you are buying) or the first day of your rental agreement (if you are renting)
- Confirmation of Installation
Union Gas (or a representative of Union Gas) will visit your property to verify the new meter location and identify any underground utilities (e.g. sprinkler system). All existing underground services will be marked. They may need access to the interior of your home. Union Gas will contact you to make the appointment. - Installation of Your Gas Line
Union Gas (or a contractor working on behalf of Union Gas) will install your gas line, and will restore the your property once digging and the installation of your gas meter are finished. For gas service connection that takes place before winter, the restoration work may happen in the spring. - Gas Appliance Installation
Once your gas line has been installed, your licenced contractor will install your appliances. These must be inspected by Union Gas and approved to ensure that they meet all applicable codes and standards. Your contractor will book a time for your gas meter installation and inspection of gas appliances. - Gas Meter Installation and Inspection Union Gas will install your gas meter and must inspect the installation of your appliances. Either you or your contractor must be present for this, and access to the interior of your home is necessary.
- Enjoy the benefits of your gas connection!