Who does what in NB energy

New Brunswick has more utility brands than other Maritime provinces, but a simple map. NB Power is the Crown electric utility for most of the province and the wholesale supplier for the three municipal utilities. Liberty Utilities is the sole gas distributor with a competitive commodity layer on top. The EUB is the regulator for all of them. SaveEnergyNB programs are run through NB Power.

Electricity (Crown)
NB Power

Generates, transmits and distributes electricity for most of the province. Owns Point Lepreau nuclear, hydro stations, and the high-voltage grid. Wholesale supplier to the municipal utilities. Delivers SaveEnergyNB and federal OHPA programs.

1-800-663-6272 · 24/7 outage line
15.39¢/kWh residential rate (from April 14, 2026)
EPP, PAP, payment arrangements, winter protection
Electricity (municipal)
3 local utilities

Three municipal-owned electric utilities serve specific cities. They buy wholesale from NB Power and resell with their own local delivery component. Rate moves track NB Power decisions.

Saint John Energy, the largest municipal
Énergie Edmundston, francophone northwest
Perth-Andover Electric Light Commission
Natural gas
Liberty Utilities

Sole gas distributor in NB (formerly Enbridge Gas New Brunswick). Network is younger than other provinces, so delivery rates are structurally higher. Commodity is competitive, you can buy from Liberty or an independent licensed marketer.

1-800-994-2762 · 24/7 gas emergency
~66 GJ typical household, ~$1,488/year
Unbundled commodity, regulated delivery
Regulator
Energy and Utilities Board

The EUB approves NB Power rate changes, sets the regulated gas delivery rate for Liberty Utilities, reviews capital plans, and oversees customer-protection rules. Hearings and filings are public.

Approved +4.29% NB Power increase for 2026
Multi-year plan under review through 2028
Winter-disconnect protection oversight
Where do I call for what?
Electricity outage

NB Power 24/7: 1-800-663-6272. Or your municipal utility if in Saint John, Edmundston, Perth-Andover.

Gas leak

Leave the building first. Liberty Utilities 24/7: 1-800-994-2762.

Rebate questions

SaveEnergyNB through NB Power. The rebate guide on this site has the contact details.

Start with these five guides

Five guides cover the 2026 rate cycle, the unique three-fuel heating choice, how to set up service, paying the bill (and getting help if you can\'t), and the SaveEnergyNB rebate stack. Read in any order. The rates guide and the three-fuel comparison are the highest-impact starting points.

NB Power rates in 2026

The April 14 4.29% hike, the 34.9% four-year cumulative rise, and the trajectory toward 50% above 2022 by 2028.
Electricity vs natural gas vs oil

NB is one of the few provinces where three fuels are real options. The unique unbundled gas market plus the off-oil rebate environment changes the math.
Setting up service when you move

Online or phone start-service, the municipal-utility distinction, and the phone-only reconnection path after non-payment.
Paying your bill, and getting help

Four payment plans, the new winter-disconnect protection for seniors 70+, medical needs, and households under $70,000.
SaveEnergyNB rebates

$15,000 advance funding for the oil-to-heat-pump switch, free upgrades for income-qualifying households, and the federal OHPA closing June 30, 2026.

Frequently asked questions

For most of the province, NB Power, a provincial Crown corporation that generates, transmits and distributes electricity. Three municipal utilities also serve specific areas: Saint John Energy (Saint John), Energy Edmundston (Edmundston), and Perth-Andover Electric Light Commission (Perth-Andover). The municipal utilities buy wholesale power from NB Power and resell with their own local delivery component.
Liberty Utilities (Gas New Brunswick), formerly Enbridge Gas New Brunswick. Liberty is the sole gas distributor in the province. The commodity portion of gas is competitive (you can buy from Liberty or an independent licensed marketer), while the delivery portion is a regulated monopoly. This unbundled structure is unique among Maritime provinces.
The New Brunswick Energy and Utilities Board (EUB). It approves rate changes for NB Power, sets the regulated delivery rate for Liberty Utilities, oversees customer-protection rules, and reviews capital plans. Rate decisions are made through public hearings; filings are public.
No. New Brunswick electricity is a regulated monopoly. NB Power and the three municipal utilities are the only sellers. There is no competitive retail layer for residential electricity. The levers households have are consumption (insulation, heat pumps, behaviour), payment plans, and the SaveEnergyNB rebate stack.
For a downed live wire or any life-threatening situation, call 911 first. For an NB Power electricity outage, call 1-800-663-6272. For a Saint John Energy outage, contact the municipal utility directly. For a suspected gas leak, leave the building first then call Liberty Utilities at 1-800-994-2762. All emergency lines are 24/7.
Three steps. (1) Submit the NB Power start-service request online or by phone (1-800-663-6272) before your possession date. (2) If you are moving into a municipal-utility service area (Saint John, Edmundston, Perth-Andover), the request goes to that utility instead. (3) Once your first bill arrives, decide whether the Equalized Payment Plan would help smooth the winter peak.
Read next

The five New Brunswick energy guides

Four utilities, one regulator, three fuels, one rebate stack. These five guides cover what actually moves the household bill.

Open the guides hub