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Two doors into NL energy

Whatever you need, it lives in one of these two hubs. Pick whichever matches your situation.

Newfoundland and Labrador distributors directory

See all distributors

Your distributor is fixed by your address — and it is also your retailer. Pick yours for contact details, outage lines and how it works.

Two utilities, one independent regulator

NL is a regulated market with no retail competition. A Crown generator and a Fortis-owned distributor split the province, and the PUB sets the rates both may charge.

Regulated · Crown + investor-owned
NL Hydro generates · Newfoundland Power distributes · PUB sets rates

A Crown generator, a Fortis-owned distributor, one independent regulator.

Newfoundland and Labrador Hydro, a provincial Crown corporation, generates most of the province's electricity and bills customers directly in Labrador and in rural and isolated island communities. Newfoundland Power, a Fortis subsidiary, buys the bulk of its energy from Hydro and distributes it to about 87% of accounts on the interconnected island grid. Both answer to the Board of Commissioners of Public Utilities (PUB). There is no retail competition for residential electricity.

Generator
NL Hydro

Crown corporation. Generates most provincial power from hydro at Churchill Falls, Bay d'Espoir and Muskrat Falls, and bills Labrador and rural island customers directly.

Distributor
Newfoundland Power

A Fortis subsidiary. Buys most of its energy from Hydro and distributes it to about 87% of the province's accounts on the island grid.

Regulator
PUB

The independent Board of Commissioners of Public Utilities reviews rate applications and sets what each utility may charge.

Newfoundland and Labrador vs the rest of Canada

NL sits in the hydro-rich, regulated camp with Quebec and Manitoba, but with a split-ownership twist. Alberta is the polar opposite; Ontario is a hybrid.

Alberta
Fully deregulated

Albertans pick from many retailers. The wires stay regulated.

Quebec
Hydro monopoly

Like NL: clean hydro and no retail choice, but one Crown utility does it all.

Ontario
Hybrid

Regulated default price plus an opt-in competitive retail layer.

How Newfoundland and Labrador got here

From the great Labrador hydro projects to Muskrat Falls and the off-oil push.

1885
Newfoundland Power roots

The utility that becomes Newfoundland Power begins as an electric pioneer on the island, long before joining the Fortis group.

1954
NL Hydro created

The province establishes its Crown hydro utility to generate and transmit power for the whole of Newfoundland and Labrador.

1971
Churchill Falls online

One of the largest hydroelectric plants in the world begins generating in Labrador, anchoring the province as a hydro powerhouse.

2014
"DarkNL" outages

Rotating winter outages across the island in a cold snap underline how exposed the grid is, and drive new reliability investment.

2021
Muskrat Falls generating

The 824-megawatt Labrador project comes online far over budget, triggering the federal-provincial rate-mitigation framework.

Now
Getting off oil

With more than 90% clean hydro, the takeCHARGE Oil to Electric stream and heat-pump rebates push island homes off heating oil.

The 60-second mental model

Three actors — and the PUB has the final word on rates.

Step 1 · Generation
NL Hydro generates

The Crown utility produces most of the province's power, more than 90% of it clean hydro from Churchill Falls, Bay d'Espoir and Muskrat Falls, backed by the Holyrood thermal plant.

Step 2 · Delivery
Power vs. Hydro

Newfoundland Power buys most of its energy from Hydro and delivers it to about 87% of accounts on the island grid. Hydro bills Labrador and rural island customers directly. No competitive layer.

Step 3 · Referee
PUB

The independent Board of Commissioners of Public Utilities reviews every rate application in public and sets what the utilities may charge.

So what does this actually mean for you?

Six concrete things that change because you are a Newfoundland and Labrador energy consumer.

No shopping required

You cannot pick a power retailer. Newfoundland Power or NL Hydro bills you, set by your address. Your savings come from efficiency and heating choices, not switching.

Know who bills you

The company that generates your power and the one that sends your bill are usually different. On the island grid it is usually Newfoundland Power; in Labrador and rural island, NL Hydro.

Muskrat Falls shapes rates

One Labrador hydro project, far over budget, is the single biggest force on island rates. Rate mitigation holds the increase down; it is worth understanding before forming a view.

No natural gas, so go electric

There is no residential gas network. The real heating decision is electric vs. oil, and a cold-climate heat pump is increasingly the cheapest way to heat a home here.

takeCHARGE pays you off oil

The takeCHARGE Oil to Electric Incentive pays an installer directly to swap oil heating for an efficient heat pump, and provincial and federal programs stack on top.

Outage numbers to keep

Power out? Newfoundland Power 1-800-474-5711 on the island grid; NL Hydro 1-888-737-1296 (24/7) in Labrador and rural island. Not sure which serves you? Check your bill.

Energy in other provinces & territories

Canada energy home

Every province and territory runs its energy market differently. Compare NL with its neighbours.

Frequently asked questions

No. The province has a regulated electricity market with no retail competition for residential customers. Your utility is fixed by your address: Newfoundland Power, a Fortis subsidiary, distributes across most of the interconnected island grid, while Newfoundland and Labrador Hydro, the provincial Crown corporation, generates most of the power and bills customers directly in Labrador and in rural and isolated island communities.
Usually two different companies. NL Hydro is the primary generator and transmitter for the whole province. Newfoundland Power buys the bulk of the energy it delivers from NL Hydro and then distributes it to about 87% of the province's accounts. So most island households generate nothing of their own and buy from Newfoundland Power, even though Hydro produced the electricity.
The Board of Commissioners of Public Utilities (PUB), an independent quasi-judicial regulator. Newfoundland Power and NL Hydro must apply to the PUB to change rates, and the PUB sets what they may charge after public review.
No. There is no residential natural gas distribution network in Newfoundland and Labrador. Homes heat with electric baseboard or heating oil, and increasingly with a cold-climate heat pump, not the piped gas common in central Canada.
Muskrat Falls is an 824-megawatt hydro project in Labrador that cost far more than planned. Recovering that cost through rates would have nearly doubled island power bills, so a rate-mitigation framework, a federal funding agreement plus Hydro's own revenue, holds the increase down. It is the single biggest force shaping island electricity rates.
Always your distributor. On the interconnected island grid that is usually Newfoundland Power: 1-800-474-5711. In Labrador and in rural or isolated island communities served directly by Hydro, call Newfoundland and Labrador Hydro: 1-888-737-1296 (24/7). If you are unsure which one serves your address, check your bill.
Ready when you are

Start with the right guide

The NL guide library covers who bills you, the Muskrat Falls rate question, electric vs. oil heat, heat pumps in winter, getting off oil with takeCHARGE and storm prep.