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Two doors into NL energy
Whatever you need, it lives in one of these two hubs. Pick whichever matches your situation.
Energy guides
7 plain-English guides on who bills you, the Muskrat Falls rate question, electric vs. oil heat, heat pumps in winter, getting off oil and storm prep.
Distributors
Newfoundland Power on the interconnected island grid, and Newfoundland and Labrador Hydro for Labrador and the rural and isolated island communities. Outage lines and contacts for both.
Newfoundland and Labrador distributors directory
See all distributorsYour distributor is fixed by your address — and it is also your retailer. Pick yours for contact details, outage lines and how it works.
All Newfoundland and Labrador energy guides
Open the guides hub7 guides, organised by cluster. Every one is plain English.
Newfoundland Power bills most island customers, about 87% of all accounts in the province, but it generates only a small share of the power it sells. Newfoundland and Labrador Hydro generates most of the province's electricity and bills customers directly in Labrador, in the isolated diesel systems, and in the rural island areas Newfoundland Power does not serve. The generator and the biller are different companies, and which one you deal with is decided entirely by your address.
The 824-megawatt Muskrat Falls hydro project in Labrador cost far more than planned, and recovering that cost through electricity rates would have nearly doubled the island's power bills. Rate mitigation is the set of mechanisms, a federal funding agreement plus Hydro's own revenue, that holds the increase down. This guide explains why the project raised costs, how mitigation works, and who funds the gap.
Newfoundland and Labrador has no residential natural gas distribution network, so homes heat with electric baseboard or heating oil, not the piped gas common in central Canada. With more than 90% of the province's electricity coming from clean hydro, the electric-versus-oil decision is about running cost, comfort and price stability, not about choosing a gas retailer. This guide lays out the trade-offs at the principle level.
A heat pump moves heat instead of burning fuel, so it can deliver two to three units of heat for every unit of electricity it draws. Cold-climate models keep doing this well below freezing, exactly the conditions a Newfoundland winter throws at them. Because the provincial grid is more than 90% clean hydro, switching from oil to a heat pump cuts both bills and emissions. This guide explains the physics without the jargon.
takeCHARGE, the joint energy-efficiency partnership between Newfoundland Power and NL Hydro, runs the Oil to Electric Incentive: two streams, an income-qualified one and a general one, that pay an installer directly to swap oil heating for an energy-efficient heat pump. Two evergreen rules hold across years: it must be whole-home heating, and you must show a minimum oil-use history. Provincial and federal programs and Newfoundland Power financing stack on top.
When a power bill is unaffordable, the tools that actually help are durable ones: the Equal Payment Plan that spreads the cost evenly over twelve months and removes the winter spike, payment arrangements through your utility, and income-qualified provincial supports such as the Home Heating Supplement. This guide describes them as mechanisms, so the advice holds even as the dollar amounts change.
Newfoundland and Labrador is among the most storm-exposed places in Canada, and the 2014 rotating outages, "DarkNL", are a reminder that the grid can be stretched in a cold snap. A perennial readiness routine, reporting an outage to the right utility, keeping food safe, heating safely, and using a generator without poisoning the house, earns its keep every winter and reinforces the basic point: know which utility serves your address before you need it.
Two utilities, one independent regulator
NL is a regulated market with no retail competition. A Crown generator and a Fortis-owned distributor split the province, and the PUB sets the rates both may charge.
A Crown generator, a Fortis-owned distributor, one independent regulator.
Newfoundland and Labrador Hydro, a provincial Crown corporation, generates most of the province's electricity and bills customers directly in Labrador and in rural and isolated island communities. Newfoundland Power, a Fortis subsidiary, buys the bulk of its energy from Hydro and distributes it to about 87% of accounts on the interconnected island grid. Both answer to the Board of Commissioners of Public Utilities (PUB). There is no retail competition for residential electricity.
Crown corporation. Generates most provincial power from hydro at Churchill Falls, Bay d'Espoir and Muskrat Falls, and bills Labrador and rural island customers directly.
A Fortis subsidiary. Buys most of its energy from Hydro and distributes it to about 87% of the province's accounts on the island grid.
The independent Board of Commissioners of Public Utilities reviews rate applications and sets what each utility may charge.
Newfoundland and Labrador vs the rest of Canada
NL sits in the hydro-rich, regulated camp with Quebec and Manitoba, but with a split-ownership twist. Alberta is the polar opposite; Ontario is a hybrid.
Albertans pick from many retailers. The wires stay regulated.
Like NL: clean hydro and no retail choice, but one Crown utility does it all.
Regulated default price plus an opt-in competitive retail layer.
How Newfoundland and Labrador got here
From the great Labrador hydro projects to Muskrat Falls and the off-oil push.
The utility that becomes Newfoundland Power begins as an electric pioneer on the island, long before joining the Fortis group.
The province establishes its Crown hydro utility to generate and transmit power for the whole of Newfoundland and Labrador.
One of the largest hydroelectric plants in the world begins generating in Labrador, anchoring the province as a hydro powerhouse.
Rotating winter outages across the island in a cold snap underline how exposed the grid is, and drive new reliability investment.
The 824-megawatt Labrador project comes online far over budget, triggering the federal-provincial rate-mitigation framework.
With more than 90% clean hydro, the takeCHARGE Oil to Electric stream and heat-pump rebates push island homes off heating oil.
The 60-second mental model
Three actors — and the PUB has the final word on rates.
The Crown utility produces most of the province's power, more than 90% of it clean hydro from Churchill Falls, Bay d'Espoir and Muskrat Falls, backed by the Holyrood thermal plant.
Newfoundland Power buys most of its energy from Hydro and delivers it to about 87% of accounts on the island grid. Hydro bills Labrador and rural island customers directly. No competitive layer.
The independent Board of Commissioners of Public Utilities reviews every rate application in public and sets what the utilities may charge.
So what does this actually mean for you?
Six concrete things that change because you are a Newfoundland and Labrador energy consumer.
You cannot pick a power retailer. Newfoundland Power or NL Hydro bills you, set by your address. Your savings come from efficiency and heating choices, not switching.
The company that generates your power and the one that sends your bill are usually different. On the island grid it is usually Newfoundland Power; in Labrador and rural island, NL Hydro.
One Labrador hydro project, far over budget, is the single biggest force on island rates. Rate mitigation holds the increase down; it is worth understanding before forming a view.
There is no residential gas network. The real heating decision is electric vs. oil, and a cold-climate heat pump is increasingly the cheapest way to heat a home here.
The takeCHARGE Oil to Electric Incentive pays an installer directly to swap oil heating for an efficient heat pump, and provincial and federal programs stack on top.
Power out? Newfoundland Power 1-800-474-5711 on the island grid; NL Hydro 1-888-737-1296 (24/7) in Labrador and rural island. Not sure which serves you? Check your bill.
Energy in other provinces & territories
Canada energy homeEvery province and territory runs its energy market differently. Compare NL with its neighbours.
Frequently asked questions
Start with the right guide
The NL guide library covers who bills you, the Muskrat Falls rate question, electric vs. oil heat, heat pumps in winter, getting off oil with takeCHARGE and storm prep.