What Yukon Energy actually does
Yukon Energy is the territory's Crown-owned generator and transmitter. Owned by the Yukon Development Corporation and ultimately the Government of Yukon, it produces the bulk of Yukon's electricity, over 90 % renewable hydro on a long-run average, from three main hydro plants: Whitehorse Rapids (40 MW), Aishihik (30 MW) and Mayo (5 MW). It backs these with LNG and diesel in deep winter and runs two Haeckel Hill wind turbines.
Most of that power is sold wholesale to ATCO Electric Yukon, which then distributes and bills the great majority of customers across the territory. Yukon Energy bills over 2,700 of its own customers directly, mainly around Dawson City, Mayo and Faro. There is no retail competition: in those areas Yukon Energy is your utility, and its rates are set by the Yukon Utilities Board.
- over 2,700 customers billed directly;
- mainly the Dawson City, Mayo and Faro area;
- it is the Crown generator behind most of the grid;
- rates regulated by the Yukon Utilities Board.
- ATCO Electric Yukon bills about 19,000 customers;
- it buys most of its power wholesale from Yukon Energy;
- it covers Whitehorse and most of the territory;
- check the issuer name on your bill if unsure.
Where Yukon Energy generates and delivers electricity
Yukon Energy produces the bulk of the territory's power and transmits it across the long-distance northern grid. It bills a smaller set of customers directly, mainly around Dawson City, Mayo and Faro, while ATCO Electric Yukon retails most of the rest.
In Whitehorse or most communities? You have a different utility
Not sure which one? Check your most recent electricity bill: the issuer's name is at the top.
How Yukon Energy's charges appear on your bill
If Yukon Energy bills you directly, a residential bill has a fixed component and a usage component. The dollar amounts evolve with each rate decision; the current schedule is published on yukonenergy.ca. Because the territory's power is generated largely from hydro, with LNG and diesel as winter backup, the cost of that generation flows through to customers under mechanisms approved by the Yukon Utilities Board.
A fixed dollar amount billed every month. Covers the meter, the service connection, billing infrastructure and customer support, regardless of how much electricity you used.
A per-kilowatt-hour rate applied to every unit of electricity used. It reflects the cost of generating power, mostly hydro, backed by LNG and diesel in deep winter.
The federal Goods and Services Tax (5%) is added to the bill. Yukon does not levy a separate provincial sales tax, so there is no PST line. The exact amount appears as a separate line item.
Because no competing retailer can offer you a different rate, the only ways to reduce your electricity bill are to use less (insulation, heat-pump conversion, LED lighting, behaviour changes) or to qualify for one of the territorial efficiency programmes available to Yukon households.
Contact details: emergency line first
For Yukon Energy customers. Outages, downed wires, anything dangerous. For an immediate hazard, call 911 first.
Monday to Friday, 9:00 a.m. to 4:00 p.m.; 24/7 outage line
For non-urgent online options you can use the power outages page, the online outage report form or the corporate website. If ATCO Electric Yukon is the utility on your bill, contact that company instead.
Report a power outage
If you are a Yukon Energy customer and your power is out, the fastest path is the 24/7 outage line at 1-800-676-2843, or the online outage report form. The dispatcher logs your address, cross-references it with field telemetry, and assigns a crew if the cause is not already identified.
Call 1-800-676-2843 or use the online form. Have your address and account number ready.
The system pinpoints the affected line or community and assigns a crew or patrol.
Estimated restoration appears on the outages page. In remote communities, crews and parts travel long distances, so it can take longer.
Power is verified at the meter. Reset clocks, check the freezer, and file a claim if you suffered a loss.
Yukon's long-distance northern grid stretches across mountainous, sparsely populated terrain, so storms, snow loading and equipment faults can affect power over a wide area. In deep winter, when hydro output is lower and demand is high, Yukon Energy relies more on LNG and diesel backup. Planned outages for maintenance are normally posted in advance.
Customers who depend on medical equipment should let Yukon Energy know so they can be prioritised for restoration information during prolonged outages.
New connection or service upgrade
If Yukon Energy is the utility that bills your address (mainly around Dawson City, Mayo and Faro), a new build, a service upgrade (for example moving from 100 A to 200 A), or any work that requires changes to the physical wires or meter goes through Yukon Energy. Start at https://yukonenergy.ca/ or call 867-993-5565. Everywhere ATCO Electric Yukon bills, contact that utility instead.
The civic address and the lot or parcel identification for the property.
A sketch showing where you want the meter, service entrance and run-back to the pole.
The amperage (100 A, 200 A, 400 A…) and voltage you need, confirmed by your electrician.
A Yukon electrical permit and a wiring inspection through the territorial authority before energisation.
Standard residential. Allow longer for remote communities, line extensions or the short northern construction season.
Connection charge plus any contribution for line extension beyond the standard allowance.
Moving home, transferring or closing a service
If your address is billed by Yukon Energy (mainly around Dawson City, Mayo and Faro), the move-in and move-out conversation starts and ends with the utility. There is no separate retailer to call first. Yukon Energy closes the old billing account, sets up the new one, and updates field records. Most moves can be scheduled with a couple of business days' notice; allow more for end-of-month moves and remote communities.
Give the move date and the new address. Both accounts open in one call.
A couple of business days minimum; allow more for month-end moves and remote communities.
On the move-out date, Yukon Energy records the final reading remotely or via a field tech.
Closing bill for the period up to the move-out date. New address bill starts separately.
If you are moving between a Yukon Energy address and one billed by ATCO Electric Yukon (or vice versa), you will need to close one account and open another with the other utility.
Meters, meter reading and accuracy
For customers it bills directly, Yukon Energy owns the meter at your address. It measures consumption in kilowatt-hours, and the utility bills you for what it shows. Most residential meters are remotely read; some remote sites still rely on periodic field reads.
Most addresses. Consumption reports back to Yukon Energy on its own; no action from you, no estimated bills.
Yukon Energy tests the meter against Measurement Canada's tolerance.
The Yukon Energy portal shows consumption history so you can spot unusual spikes.
If the meter reads outside Measurement Canada's tolerance (typically ±2 %), the test is free and you get a billing adjustment. If it passes, a test fee may be charged to you at the utility's tariff rate.
What do you need to do with Yukon Energy?
Pick an action. The tool shows the right phone, the right link, and what to expect. Nothing is sent anywhere.
Note: under AUC Rule 002, Alberta distributors are not required to pay automatic compensation for outages. Damage claims are evaluated case-by-case on negligence.
Compensation and damage claims
Yukon does not have a statutory automatic-compensation scheme for individual electricity outages. Yukon Energy reports reliability performance to the Yukon Utilities Board but is not required to pay individual customers whose power was off.
If a piece of equipment was damaged by a voltage surge or if perishable food spoiled during an outage, you can file a damage claim with Yukon Energy. The claim is evaluated on negligence and routinely denied if the cause was outside the utility's control.
- Equipment failure (transformer, switch, cable);
- Crew error during work on the network;
- Switching incident causing a voltage spike;
- Unplanned utility-caused service interruption.
- Severe weather (storms, snow loading, lightning, wind);
- Wildlife contact (animals, birds on lines);
- Third-party contact (vehicle hits pole, dig-in);
- Planned outages notified in advance.
Most home insurance policies cover food spoilage and surge damage at a low excess. If your loss is meaningful, the insurance route is usually faster than a denied utility claim. Keep dated receipts and photos either way.
Regulator and complaint escalation
Yukon Energy is regulated by the Yukon Utilities Board, an independent body that administers the Public Utilities Act and oversees both Yukon Energy and ATCO Electric Yukon. The utility must apply to the Board to change rates and to make major capital and operating expenditures. Proceedings are public, and customers and other parties can intervene before the Board issues a binding decision.
Reviews Yukon Energy rate and capital applications under the Public Utilities Act, runs public proceedings, issues binding decisions.
Yukon Energy Corporation is a Crown corporation owned by the Yukon Development Corporation, which is in turn owned by the Government of Yukon.
Most issues resolve here. Phone: 867-993-5565. Monday to Friday, 9:00 a.m. to 4:00 p.m.; 24/7 outage line
If the front line cannot fix it, request a written decision. This creates the paper trail needed for the next step.
Ask for the complaint to be reviewed by a supervisor or the customer relations team.
Last resort. The Board handles regulated-utility complaints and rate matters in Yukon.