Call Direct Energy

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Whether you have a question or need to get in touch with Direct Energy for another reason, you can find various ways of getting in touch with Direct Energy here.

Customer Service

Customer Service and Billing Enquiries
1-866-374-6299
Operating Hours: Monday - Friday, 7:00 a.m. to 9:00 p.m., Saturday 8:00am to 4:30p.m., closed Sundays and holidays
Fax Number
1-800-457-9686
Email
[email protected]
Mailing Address
Direct Energy
12 Greenway Plaza Suite 250
639 5th Ave SW
Houston, TX 77046

Emergencies

All numbers are available 24/7

AltaGas Service Area Emergency Line
1-866-826-3830
ATCO Electric Service Area Emergency Line
1-800-668-5506
ATCO Gas Service Area Emergency Line
1-800-511-3447
ENMAX Service Area Emergency Line
1-403-514-6100
EPCOR Service Area Emergency Line
1-855-333-9473
FortisAlberta Service Area Emergency Line
310-9473
Municipality of Crowsnest Pass
403-562-2021
City of Lethbridge
403-320-3940
Town of Fort Macleod
403-308-0735
Town of Ponoka
403-783-4431

Bill Payment

Bill Payment Mailing Address
Direct Energy
PO Box 1520, 639 5th Ave SW
Calgary, AB T2P 5R6

Find out more about how to pay your Direct Energy energy bill

Other Questions? Who to Call

Regulated Services
Find contact information for Direct Energy Regulated Services here
Business Services
Customer Service: 1-866-867-8167
Operating Hours: Monday - Friday, 8:00 a.m. to 4:00 p.m. MST
Corporate (Residential Energy)
Direct Energy
P.O. Box 1515
639 5th Ave SW
Calgary, AB T2P 4K2
1-713-877-3500

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