Call Direct Energy
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Whether you have a question or need to get in touch with Direct Energy for another reason, you can find various ways of getting in touch with Direct Energy here.
Customer Service
Customer Service and Billing Enquiries |
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1-866-374-6299 Operating Hours: Monday - Friday, 7:00 a.m. to 9:00 p.m., Saturday 8:00am to 4:30p.m., closed Sundays and holidays |
Fax Number |
1-800-457-9686 |
[email protected] |
Mailing Address |
Direct Energy 12 Greenway Plaza Suite 250 639 5th Ave SW Houston, TX 77046 |
Emergencies
All numbers are available 24/7
AltaGas Service Area Emergency Line |
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1-866-826-3830 |
ATCO Electric Service Area Emergency Line |
1-800-668-5506 |
ATCO Gas Service Area Emergency Line |
1-800-511-3447 |
ENMAX Service Area Emergency Line |
1-403-514-6100 |
EPCOR Service Area Emergency Line |
1-855-333-9473 |
FortisAlberta Service Area Emergency Line |
310-9473 |
Municipality of Crowsnest Pass |
403-562-2021 |
City of Lethbridge |
403-320-3940 |
Town of Fort Macleod |
403-308-0735 |
Town of Ponoka |
403-783-4431 |
Bill Payment
Bill Payment Mailing Address |
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Direct Energy PO Box 1520, 639 5th Ave SW Calgary, AB T2P 5R6 |
Find out more about how to pay your Direct Energy energy bill
Other Questions? Who to Call
Regulated Services |
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Find contact information for Direct Energy Regulated Services here |
Business Services |
Customer Service: 1-866-867-8167 Operating Hours: Monday - Friday, 8:00 a.m. to 4:00 p.m. MST |
Corporate (Residential Energy) |
Direct Energy P.O. Box 1515 639 5th Ave SW Calgary, AB T2P 4K2 1-713-877-3500 |