Call Direct Energy
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Whether you have a question or need to get in touch with Direct Energy for another reason, you can find various ways of getting in touch with Direct Energy here.
Customer Service
| Customer Service and Billing Enquiries |
|---|
| 1-866-374-6299 Operating Hours: Monday - Friday, 7:00 a.m. to 9:00 p.m., Saturday 8:00am to 4:30p.m., closed Sundays and holidays |
| Fax Number |
| 1-800-457-9686 |
| [email protected] |
| Mailing Address |
| Direct Energy 12 Greenway Plaza Suite 250 639 5th Ave SW Houston, TX 77046 |
Emergencies
All numbers are available 24/7
| AltaGas Service Area Emergency Line |
|---|
| 1-866-826-3830 |
| ATCO Electric Service Area Emergency Line |
| 1-800-668-5506 |
| ATCO Gas Service Area Emergency Line |
| 1-800-511-3447 |
| ENMAX Service Area Emergency Line |
| 1-403-514-6100 |
| EPCOR Service Area Emergency Line |
| 1-855-333-9473 |
| FortisAlberta Service Area Emergency Line |
| 310-9473 |
| Municipality of Crowsnest Pass |
| 403-562-2021 |
| City of Lethbridge |
| 403-320-3940 |
| Town of Fort Macleod |
| 403-308-0735 |
| Town of Ponoka |
| 403-783-4431 |
Bill Payment
| Bill Payment Mailing Address |
|---|
| Direct Energy PO Box 1520, 639 5th Ave SW Calgary, AB T2P 5R6 |
Find out more about how to pay your Direct Energy energy bill
Other Questions? Who to Call
| Regulated Services |
|---|
| Find contact information for Direct Energy Regulated Services here |
| Business Services |
| Customer Service: 1-866-867-8167 Operating Hours: Monday - Friday, 8:00 a.m. to 4:00 p.m. MST |
| Corporate (Residential Energy) |
| Direct Energy P.O. Box 1515 639 5th Ave SW Calgary, AB T2P 4K2 1-713-877-3500 |