How to Pay Your Direct Energy Bill

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At Your Bank

There are several ways to pay your Direct Energy bill at your bank:

  1. At Your Bank Branch: You will need to bring in your Direct Energy bill the first time that you go in to pay, as you will need to set up Direct Energy as a payee. You shouldn't need to present your bill every time you go to your bank to pay once this is done.
  2. Online: Direct Energy will have to be registered as a payee in your personal online banking account in order for you to pay online. To do this you will need your 12-digit account number. Make sure to select 'Direct Energy (Alberta)' or 'Direct Energy Essential Services' as the payee.
  3. Telephone Banking: Some banks offer am automated telephone payment service. As is the case with online or paying at your branch, you will need to set up Direct Energy as a payee the first time that you pay your bill using this service. To do this you will need your 12-digit account number, which you may need to enter (partially or in full) each subsequent time that you make a payment over the phone. You will select either 'Direct Energy (Alberta)' or 'Direct Energy Essential Services' as the payee.
  4. ATM: If you are able to to pay your bill at an ATM you must have already registered Direct Energy as a payee (which you can do online, at your branch, or through telephone banking). You should have your 12-digit account number with you when you pay at an ATM.

Recurring Payment Plan

Through the recurring payment option, you continue to receive a monthly bill but the amount is automatically debited from your bank account on the night of the due date. This means that you don't pay late fees, and saves you the time of paying your bill. However, you must be certain that you will always have enough money in your account to pay your bill (or have bank-approved overdraft protection), or you may be charged insufficient funds charges.

How to Sign Up for the Direct Energy Recurring Payment Plan

The process for signing up for the recurring payment plan is quite straight-forward:

  1. Print out and and complete the application form (which you can find on Direct Energy's website). Make sure to read the terms and conditions.
  2. Send the completed form with a personalized blank cheque marked 'VOID'. You can have three options for sending your application:
    • Email: You can email your your application to [email protected]
    • Fax: The number for faxing your application is 1-877-420-3777
    • Mail: You can mail your application to
Recurring Payment Plan
		Direct Energy
		P.O. Box 1515
		639 5th Ave SW
		Calgary, AB T2P 4K2

You should continue paying your bill as normal until you see a note on your bill stating that the amount will be automatically withdrawn from your account on a specified date. You must notify Direct Energy of any changes to your account (i.e. change in your banking information or you decide to leave the program) in writing at least 10 days before the preauthorized debit date.

By Mail

Be sure to allow 7 to 10 days for a payment by mail to arrive and be processed by Direct Energy. Your cheque or money order payment should be addressed to "Direct Energy Marketing Limited", and be sent to:

Direct Energy
PO Box 1520, 639 5th Ave SW
Calgary, AB T2P 5R6

Don't forget to mail the stub at the bottom of your bill with your cheque or money order.

Credit Card

Direct Energy accepts credit card payment through its website. To pay by credit card, log in to your personal online account, or contact customer service at 1-866-374-6299.

epost

If you sign up for Canada Post's epost service you can receive, store (for up to seven years), and pay your bill in the same spot. You can sign up for epost directly through Canada Post's website.