Direct Energy Customer Reviews

Direct Energy is a competitive energy retailer that offers competitive electricity and natural gas contracts throughout Alberta. In this article we summarize the customer experience with Direct Energy, including offers, terms and conditions, customer reviews, and more.

Direct Energy Customer Reviews

Direct Energy Customer Reviews - Summary

We have gone through various customer reviews for Direct Energy in order to evaluate the customer experience with the company. As people tend to express opinions only when they are either extremely pleased or extremely dissatisfied with their experience, some of customer reviews should be taken with a grain or two of salt. However, we have tried to closely examine Direct Energy reviews and identify some common themes.

Direct Energy Customer Reviews - Positive

Positive reviews of Direct Energy have included a positive experience of speaking with customer service professionals, and customers satisfied with the rates that they have paid.

Direct Energy Customer Reviews - Negative

Many negative online reviews of Direct Energy have been related to customers unhappy with Direct Energy's sales tactics, and indicate feeling pressured into signing a contract. Some customers have also complained about high prices on their bills, or feeling deceived about how much they would save on bills. Customers also mentioned being bothered by door-to-door salespeople from Direct Energy. Learn more about door-to-door sales for energy contracts in Alberta.

Direct Energy Employee Reviews

Direct Energy employee reviews from Alberta are also mixed between very positive and very negative reviews. Most positive reviews note good pay and a friendly working environment, but negative reviews note concerns with senior management style .

Other Notes

Direct Energy in the News

In 2009 Direct Energy was the subject of controversy over misleading sales tactics and was required by the Alberta government to provide a report showing that it had improved training. In 2015 the CBC reported a story about a Calgary customer who had been mistakingly billed for an entire apartment building's energy use.

Direct Energy Retail Offers

Name	Energy Type	Rates
Simple One Fixed Electricity Plan	Electricity	12 month fixed rate @ 7.89 ¢ /kWh
Simple Two Fixed Electricity Plan	Electricity	2 year fixed rate @ 7.99 ¢ /kWh
Simple Three Fixed Electricity Plan	Electricity	3 year fixed rate @ 8.39 ¢ /kWh
Simple One Fixed Natural Gas Price Plan	Gas	12 month fixed rate @ $5.49 /GJ
Simple Two Fixed Natural Gas Price Plan	Gas	2 year fixed rate @ $5.59 /GJ
Simple Three Fixed Natural Gas Price Plan	Gas	3 year fixed rate @ $5.99/GJ
Simple One Dual Fuel Price Plan		12 month fixed rate @ $5.49 /GJ & 7.89 ¢ /kWh
Simple One Dual Fuel Price Plan		12 month fixed rate @ $5.59 /GJ & 7.99 ¢ /kWh
Super Flex Dual Fuel Price Plan		3 year flexible gas rate fixed electricity rate @ 8.39 ¢ /kWh
5 Year Comfort & Control		5 year flexible gas rate fixed electricity rate @ 8.39 ¢ /kWh

Direct Energy Terms & Conditions

Direct Energy Late Payment Fees

Direct Energy charges a monthly 1.5% late payment penalty on total current charges. Late payment charges apply after the late payment due date.

Direct Energy Dishonoured Payment Fee

Direct Energy charges $20 for any dishonoured payments (bounced cheque, NSF, etc).

Direct Energy Contract Cancellation Fees

Direct Energy charges no cancellation fees for many of its plans. Find out more about Direct Energy contracts.

Moving With a Direct Energy Contract

You must provide at least 45 days' notice to Direct Energy of any upcoming change of address. Your contract will be continued if your new address is in an Direct Energy service area, but if you move out of the province (or to an area not served by Direct Energy), your contract will end on the date of your move.