FortisAlberta Phone Numbers and Other Ways to Get in Touch

FortisAlberta provides electricity transmission and distribution for the central and regions of Alberta. Customers within the FortisAlberta service territory can purchase electricity at the regulated rates from EPCOR, and should contact them directly for questions about their bills. Find out how to get in touch with FortisAlberta in our guide

FortisAlberta Emergency Number

FortisAlberta's 24-hour emergency line is 310-WIRE(9473) (toll-free in Alberta) or toll-free throughout Canada at 1-855-333-9473. Call FortisAlberta's emergency number for power outages, damaged poles, and downed power lines.

General Questions/FortisAlberta Customer Service

FortisAlberta's Customer Service phone number is 310-9473 (or 1-855-333-9473), and is open from Monday to Friday, from 7:00 a.m. to 8:00 p.m. (Saturdays from 8:00 a.m. to 5:00 p.m. - closed Sundays and holidays). Contact customer service for concerns about FortisAlberta services, relocating a power line or meter, requesting a secondary or new service line, service installation, safety information and education, power quality calls, and any other general questions you might have about your electricity delivery.

EPCOR provides the regulated rate option for electricity in the FortisAlberta service territory, and should be contacted directly for questions about billing or rates. Did you know that Albertans have a choice of who supplies their energy? Find out more in our guides to electricity in Alberta.

Meter Reading

FortisAlberta currently uses automated meter reading (AMR) systems in its service territory. However, customers are welcome to submit a meter reading to FortisAlberta, by calling customer service or filling out an online form available on FortisAlberta's website. Customers within FortisAlberta's service territory should contact FortisAlberta Customer service at 310-9473 (or 1-855-333-9473) between Monday and Friday, from 7:00 a.m. to 8:00 p.m. (Saturdays from 8:00 a.m. to 5:00 p.m.) for any questions about their meter, or if they would like to have their meter moved or repaired.

Report a Street Light Problem Within the FortisAlberta Service Territory

As a wires services provider and electricity delivery company, FortisAlberta is responsible for maintaining and repairing street lights within its service territory. Customers can submit an online form available on FortisAlberta's website to report any street light problems. 

New Service Line

To request a new service line, or to request a secondary line, call FortisAlberta Customer Service at 310-9473 (or 1-855-333-9473) between Monday and Friday, from 7:00 a.m. to 8:00 p.m. (Saturdays from 8:00 a.m. to 5:00 p.m.). You can also request new service in person at an FortisAlberta local office.

Construction/Temporary Disconnection

Contact FortisAlberta Customer Service at at 310-9473 (or 1-855-333-9473) between Monday and Friday, from 7:00 a.m. to 8:00 p.m. (Saturdays from 8:00 a.m. to 5:00 p.m.) about temporary disconnection of your meter for construction purposes. You may need to pay to have your service temporarily disconnected. FortisAlberta will not disconnect service during winter months without written notice from the property owner.

Call Before You Dig (Alberta 1 Call): 1-800-242-3447
Planning construction? Make sure to call this number first, before starting any work.

Self-Retail Within the FortisAlberta Service Territory

FortisAlberta Head Office

FortisAlberta Airdrie Office

FortisAlberta on Facebook and Twitter

FortisAlberta is present on Facebook and Twitter (@FortisAlberta).

Employment at FortisAlberta

FortisAlberta posts job opportunities online has an job board on its website. To find and apply for a job at FortisAlberta, you will have to set up a profile on their website. FortisAlberta is also present on Linkedin.

FortisAlberta Media Relations

The FortisAlberta Media Relations contact is Jennifer MacGowan, who can be reached at 403-514-4079 or by email at [email protected].