Opening, Moving, Closing Your Account with ENMAX

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Opening Your ENMAX Account

In Alberta you have a choice of who provides your energy supply. You will need to open an account with ENMAX if you want to start service with regulated rate option provider and live in one of the following areas: Calgary, Cardston, Crowsnest Pass, Fort Macleod, Ponoka, or Red Deer. However, ENMAX offers competitive retail contracts almost everywhere else in Alberta.

The information provided here applies to both ENMAX's regulated and competitive services, unless otherwise noted.

You can open a account with ENMAX by filling out the online application on the ENMAX website. You will have to provide the following information:

  • Service address
  • Your name and basic contact information (telephone number, email address)
  • Move-in date
  • Whether you rent or own the property

You can also sign up for one of ENMAX's products by calling customer service at 1-877-571-7111​.

For the regulated rate option you can open your account up to 60 days before your move in, or up to 30 days after having already moved in. However, in general it is best to provide at least three (3) days' notice before opening an account.
For ENMAX retail contracts, it can take up to 30 days for your account to be opened when you sign up online. If you need service sooner than this, it is better to call Customer Service at 310-2010 (or at 1-877-571-7111) to have your account set up.

Security Deposit

You do not have to pay an activation fee to open your ENMAX account, but you will have to provide a credit check. If you wish to sign up for a retail product and pass the credit check you will not have to pay a security deposit. However, if your credit history is considered insufficient you will be passed to the regulated rate option (if you are in the ENMAX RRO service territory). ENMAX requires a security deposit from customers with an insufficient credit record.

Your Service With ENMAX

Late Payment

ENMAX charges a 3.25% late payment charge on unpaid amounts 25 days after the bill due date. This charge and the unpaid bill amount will be added to the following bill for payment. Any partial payments on a bill will go towards paying the oldest charges first.

What Happens If I Don't Pay My Bill?

Find out what happens when you don't pay your energy bill in Alberta

You should contact ENMAX quickly if you think that you will be unable to pay your bill. If you continue to not pay your bill and do not get in touch with ENMAX, they may pursue any one of the following actions:

  • You may be requested to pay a deposit (or to increase your deposit amount)
  • ENMAX may provide notice (either written, by telephone, or in person) to notify you that they have not received payment and to indicate future actions if you do not pay your bill (such as disconnecting service)
  • If you already have received notice that ENMAX has not received payment and do not make payment arrangements within their specified time period, you may receive a notice from ENMAX (written notice or by calling) that your service will soon be disconnected on a certain date.
  • ENMAX may have your service disconnected after having provided two notices about non-payment. Disconnection for non-payment will usually happen 48 hours after having received the final notice
  • ENMAX may pursue collection or legal action if you do not pay your bills

ENMAX charges $15 for final notice before disconnection, and may charge you for any other collection costs. To have your service reconnected after disconnection for non-payment, you will need to pay all of your owing fees (including a security deposit, which may be increased following the disconnection), as well as a reconnection fee to your wire services provider.

Also note that ENMAX will charge you a $25 fee for any dishonoured payments (e.g. bounced cheque, or failed automatic withdrawal) as well as late payment fees for the delay in payment.

Moving Your ENMAX Account to Another Address

You can keep your ENMAX account number with you if you move anywhere throughout Alberta. However, if you were a RRO customer and are moving out of the service territory you will have to switch to one of ENMAX's retail options to keep your account number. To update ENMAX regarding your move, you can either call Customer Service at 310-2010 (or at 1-877-571-7111), or log in to your online My Account.

If you are a regulated rate option ENMAX customer, you need to provide at least three (3) business days' notice to move your account. ENMAX may ask you for proof that you will no longer be staying at that address.

If you purchase a contract with ENMAX you must provide at least 30 days' notice for moving your account. You will be responsible for any costs related to supply interruption if you do not give ENMAX at least 30 days' notice regarding your move. If you are moving out of the province, your contract will end on the date of your move. You will not have to pay any early exit fees, though you will be responsible for any costs up to the date of your move.

Closing Your ENMAX Account

All customers should contact ENMAX Customer Service to close their account. Customers on a retail contract with ENMAX should provide at least 30 days' notice to cancel their contract without paying any fees. Regulated rate option customers should provide at least three (3) business days notice. Customers will have to provide a forwarding address for the final invoice. The final invoice will be produced within 30 days from the date that your account was closed, though it can take up to 60 days (depending on when your meter reads were received. This is the case for both regulated and retail customers.

Automatic Renewal

Note: the following only applies to customers who purchase a retail contract (EasyMax® or Basic)

For EasyMax® customers, your contract can be renewed at the longest term fixed rate currently offered by ENMAX. However, you can cancel your plan with no cancellation fees by giving at least one month's notice.

Other Notes

Temporarily Disconnecting Service

If you have a vacant property, or if you are demolishing your home you can have electric service temporarily disconnected. You will however have to pay a fee for disconnection and reconnection, and you will continue to receive bills for transmission and distribution charges as long as there is a meter at your property. If you wish to temporarily disconnect your electricity, you should call ENMAX Customer Service at 310-2010 or at 1-877-571-7111. You should allow at least three (3) days' notice for the temporary disconnection.

To close your account, please contact our Customer Care Centre at 310-2010. Our representatives will be able to provide options for your move and complete the transaction for you. A final invoice is usually produced within 30 days from the date you closed your account. You can see the dates you've been billed for on Page 3 of your invoice. Invoicing occurs for services after they have been used based on your consumption. Your final invoice can take up to 60 days after your move out date to produce depending on when your meter reads have been received. We will need a forwarding address to ensure the final invoice reaches you.