Just Energy Alberta Customer Reviews
Just Energy is a competitive energy retailer that offers competitive electricity and natural gas contracts, as well as green energy contracts throughout Alberta. In this article we summarize the customer experience with Just Energy, including offers, terms and conditions, customer reviews, and more.
Just Energy Customer Reviews
Just Energy Customer Reviews
We have gone through various customer reviews for Just Energy in order to evaluate the customer experience with the company. As people tend to express opinions only when they are either extremely pleased or extremely dissatisfied with their experience, some of customer reviews should be taken with a grain or two of salt. However, we have tried to closely examine Just Energy reviews and identify some common themes.
Just Energy Customer Reviews - Positive
Positive reviews of Just Energy have included a positive experience of speaking with customer service professionals, and customers satisfied with the rates that they have paid.
Just Energy Customer Reviews - Negative
Many negative online reviews of Just Energy have been related to customers unhappy with Just Energy's sales tactics, and indicate feeling pressured into signing a contract. Alberta has specific rules about signing a contract over the phone or at the door; it is a good idea to be aware of the rules about signing an energy contract over the phone or at the door when discussing energy plans with sales representatives. Customers also mentioned being bothered by door-to-door salespeople from Just Energy. Learn more about door-to-door sales for energy contracts in Alberta. Some customers have also complained about unexpectedly high prices on their bills, or feeling deceived about how much they would save on bills.
Some customers reported a negative experience of dealing with Just Energy's customer service, including frequent phone call reminders to pay bills, and receiving confusing/different answers from each sales representative with whom they talked.
Summary of Just Energy Customer Reviews
Overall there are considerably more negative customer reviews of Just Energy than positive ones. Potential customers might also want to note that Just Energy has a D- rating on the Better Business Bureau as a result of the number of unresolved customer complaints and because of government actions against Just Energy.
Just Energy Employee Reviews
Direct Energy employee reviews from Canada are also mixed between very positive and very negative reviews. Most positive reviews note a friendly working environment, but negative reviews note concerns with long hours and working on commission.
Other Notes
Just Energy in the News
Just Energy has attracted a fair amount of attention over the years with regards to the sales practices of its employees. These include:
- November 2014: Global News stories about Just Energy being accused of 'slamming' customers
- October 2013: Global News story about Just Energy salespeople claiming to work on behalf of ENMAX
- 2011: Ontario Energy Board fined Just Energy $40 000 for violating its marketing rules
- 2010: three former Just Energy salespeople in Alberta pleaded guilty to charges related to switching customers without their consent
Our Take on Just Energy Customer Service
When posing as a potential customer and asking questions about Just Energy products, we have found Just Energy sales representatives to be polite and friendly, but often with a strong emphasis on starting the sign-up process rather than simply providing information. Potential customers inquiring about Just Energy products over the phone should be aware of the process for signing an energy contract over the phone, and should be careful if they are asked to provide consent for their phone call to be recorded for quality and regulatory purposes, as this may indicate that the start of the sign up process.
Just Energy Retail Offers
| Name | Energy Type | Rates |
|---|---|---|
| Predict-A-Bill |  Electricity |
Fixed rate @ $64.99/month |
| Price Protection | Electricity |
5 year fixed rate @ 8.69 ยข/kWh |
| Predict-A-Bill |  Gas |
Fixed price @ $54.99/month |
| Price Protection | Gas |
5 year fixed rate @ $5.99/GJ |
| 5 Year Predict-A-Bill | |
5 year fixed rate @ $64.99/month for electricity, $54.99/month for gas |
Direct Energy Terms & Conditions
Just Energy Late Payment Fees
Just Energy charges a monthly 2.5% late payment penalty on total current charges. Late payment charges apply after the late payment due date.
Just Energy Dishonoured Payment Fee
Just Energy charges $25 for any dishonoured payments (bounced cheque, NSF, etc).
Just Energy Contract Cancellation Fees
Just Energy charges cancellation fees of up to $75/year for many of its plans. Find out more about Just Energy contracts.
Moving With a Just Energy Contract
You must provide at least 45 days' notice to Just Energy of any upcoming change of address. Your contract will be continued if your new address is in an Just Energy service area, but if you move out of the province (or to an area not served by Just Energy), your contract will end on the date of your move.